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HOW TO ORDER

The webshop is designed to make sure you have a pleasant shopping experience. However, with this step-by-step guide, we would like to make it easier for you to place your order. Should you have any further questions, please do not hesitate to contact us at customerservice@crystalacarte.com.

1.Select one of the categories from the menu to the left or click the image of your favorite color in the middle.

2.The products in the given category will appear. Click on the picture of the product you find interesting for bigger pictures and more details. In case you wish to buy the item, please select a color and type in the number of packages you would like to purchase in the blue box on the right (Quantity:) and click "Add to Cart". The product will be placed in the shopping cart and you can continue shopping. Please note that one package usually contains six pieces. Should you have any special requests regarding the number of pieces, please send an e-mail to customerservice@crystalacarte.com.

3.If you want to change the quantity of a product you have in the shopping cart, you can replace the number that appears next to the product description in the table (under „Quantity”). When the new number is added, click "Recalculate" on the bottom left. In case you want to remove a product from the shopping cart, check "Remove" before the name of the product and then click "Recalculate" on the bottom left.

4.You can request gift wrapping by clicking "Add Gift Wrapping" under the table in the Shopping Cart. Please select an occasion, provide the text to be written on the card and click "Add to Cart".

5.You can request personalized engraving by clicking "Add Engraving" under the table in the Shopping Cart. Provide the text to be engraved on the crystal pieces of your choice. Please make sure you add the same number of engraving as the original package contains (6 pieces of engraving for a 6-piece package, etc.) The indicated price is for one item. Once you specified the number or engraved items, click "Add to Cart".

6.When you have finished shopping, click on "Proceed to Checkout" on the top in yellow. Returning customers can log in here with the e-mail address and password they had provided before.

7.If you are a new customer, please fill in the obligatory fields of the order form. You can save your e-mail address and password for a quicker shopping next time. Please select a shipping method. If you would like to have the package delivered to a separate address, please fill in all fields. If you had received a gift certificate or a coupon number before, please enter them before choosing your country and clicking "Continue".

8.You may also decide to pay offline by sending us your personal and financial data by fax. In case WorldPay is not able to charge the necessary sum on your account, after ten days your order will be automatically cancelled. As soon as WorldPay succeeds in crediting your account you will receive an e-mail confirming your payment.

9.You may choose the safe payment server of our payment-processing partner WorldPay -a member of Royal Bank of Scotland Group - where you are kindly asked to type your credit card information. We will not see your credit card number. You will receive an order confirmation with e-mail. Another choice is for sending payments is offered by PayPal.

10.After checking your shipping data we will send you an e-mail confirming your order. In case we find that further details are needed to complete your order, we will send you another message asking for the missing information. We reserve the right to decline your order in the event of detecting fraudulent behaviour.

11.After sending the email of confirmation your order we start to process your order immediately. The items you purchased are packaged and handed over to our shipping agent. You may track your package here: http://www.ups.com/WebTracking/track?loc=en_US.

View tracking sample 1 | View tracking sample 2

10.In the unfortunate event of a delay or if any problem in the shipping process would arise, we will inform you immediately.
 
GIFT CERTIFICATES
 
CrystALaCarte.com gift certificates offer an excellent solution when you are not sure which crystal pieces to pick. You can easily cover everyone on your gift list with a few clicks on our site. Gift Certificates are ideal presents for friends, parents and other relatives. Reward your employees or thank your clients by sending them gift certificates.

Buy gift certificates here »

1.When filling the order form (step 5 above) please let us know about:
- your name
- the name of the person you would like to give a gift
- the address of the person you would like to give a gift
- the amount you would like to spend on that gift certificate

2.For payment please follow the steps 3-8 as described above.

3.The person whose name and address you have indicated above receives the gift certificate.

4.S/he can select his/her favorite product(s) on our site.

5.In case s/he wishes to spend even more than the value of the gift certificate, s/he can pay the difference with a credit card. See the procedure above.

 
Please also see our Terms and Conditions for further information on our Returns Policy and Privacy Policy.

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Still available in September!

Download the "True Colors of Crystal" e-book full of fun facts and stunning pictures of genuine crystalware and receive a coupon for a 5% discount on EVERY SINGLE product in the webshop!

Only for subscribers! Get in touch and get your coupon today!

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The True Colors of Crystal E-book

Have you ever wondered why genuine lead crystal is so precious? - Here is the answer...

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