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TERMS AND CONDITIONS

Please read this legal notice carefully. By using this website, you agree to these terms and conditions.
 
Low price guarantee
Our low price guarantee is valid for the same original and new Ajka Crystal products. The price is meant to be a total price that includes costs of shipping to the buyer's premises.
 
Limited license
Alacartenet Ltd. the owner of CrystALaCarte.com, grants you a limited license to access and make personal use of this site, subject to the Terms. This site and any portion hereof may not be reproduced, duplicated, sold, resold, or otherwise exploited for any commercial purpose without the express written consent of Alacartenet Ltd. You may not frame or utilize framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout and form of CrystALaCarte.com without the express written consent of Alacartenet Ltd. Any unauthorized use terminates the license granted by Alacartenet Ltd. complement.
 
Privacy
Please review our Privacy Statement, which also governs your visit to www.crystalacarte.com to understand our practices.
Click here to Privacy and security policy »
 
User name and password
Certain pages of CrystALaCarte.com web site are restricted and require a user name and password for access. If you sign up for an account, you will select a user name and password during the registration process. Unauthorized use of or access of this site is strictly prohibited.
In accessing CrystALaCarte.com, you agree that Alacartenet Ltd is entitled to act on instructions received under your user name and password. Alacartenet Ltd is not liable for any unauthorized access to your personal information that is not the direct result of gross negligence or intentional misconduct on the part of Alacartenet Ltd. You are responsible for maintaining the confidentiality of the user name and password, and are fully responsible for all activities that occur under your account. You agree to notify Alacartenet Ltd. immediately if you believe someone else has obtained your user name and password, or any unauthorized access to CrystALaCarte.com has occurred or may occur. You agree to ensure that you exit form your account at the end of each session.
Alacartenet Ltd may block access to CrystALaCarte.com without prior notice if we believe your user name/password is being used by someone else other than you, if any unauthorized access to your personal information has occurred or may occur, or for other security reasons.
 
Product and service descriptions, Pricing, Availability
Online pricing specifications and availability of products are subject to change and may be withdrawn at any time. Any typographical, photographic or specification error in product, pricing or offers is subject to correction.
Whilst we make every effort to complete your order sometimes our manufacturer does not have adequate stock of the items on offer. In that case you will be informed by e-mail and offered other goods or your credit card will be refunded accordingly.
We reserve the right to limit sales, including the right to prohibit sales to resellers. Published prices do not include sales tax, shipping and insurance.
 
California Propositon 65
California Proposition 65 requires special product labeling for products containing certain chemicals known to the State of California to cause cancer, birth defects or other reproductive harm if the product will expose the consumer to such chemicals.
Lead levels in these products comply with FDA standards. California requires the following separate notice:
Prop 65 Warning: This product contains lead, a chemical known to the State of California to cause cancer, birth defects, and other reproductive harm. Wash hands after handling.
 
Shipping
All orders are shipped fully insured via UPS Express, UPS Expedited or Ground Postal Service.. The cost of shipping your order depends on the weight, destination and shipping method. The more you buy the less you pay per pound. Therefore, we cannot calculate exact shipping costs until you shopping cart is complete. You will be asked to enter your location, and your shipping cost will be displayed. You will still be able to modify your cart, should you wish to do so. You may ship to a different address than your billing address. However, the billing address must be the same as the address on your credit card, so our card processor will recognize the cardholder as valid. For security reasons, we cannot accept orders to P.O. boxes.
Click here to Shipping and handling policy »
You can compare the rates of different shipping methods at the Shipping cost calculator »
 
Payment
Payments are processed by Worldpay.com which is a widely trusted and known internet payment solution provider. Worldpay is an affiliate of the Royal Bank of Scotland, second biggest bank in Europe. When you make an online payment you are directed to the relevant pages of Worldpay.com so we do not see your financial information and we do not store them either. All payments are 100% secure.
Click here the How to order description »
 
Passing of title
All goods become your property at the time they are accepted by the carrier.
 
Return Policy
With our 8-Day Return Policy we guarantee your satisfaction. If within 8 days from the time you receive the goods, you are not satisfied with your purchase, we will replace the item or provide full credit for the full merchandise amount less any shipping charges and a 10% restocking fee.
To return the products please follow the process below:
 
On-line customers will receive a Return Form and instructions with their shipment explaining how to return items directly to our Returns Center in Ajka, Hungary. The process for returning CrystALaCarte.com merchandise, using the form included in your shipment, is to:
 
1) Enter catalog number, description and the quantity being returned on Return Form attached to the packing list
2) Indicate the reason for your return using one of our codes. Please be as specific as possible to help us serve you better.
3) Once completed, tear off the Return Form and enclose it in the original shipping package. Keep the top portion (Packing List) for your records.
4) Securely pack items and seal the package. Apply our return label, located below the Return Form, to the exterior of the package. Remove any other shipping labels.
5) Return to: Ajka Crystal Ltd. H-8400 Ajka, Hungary Alkotmány str 4.
6) Please note: We cannot accept collect or postage-due return shipments, and are not responsible for uninsured packages that are lost in transit. We strongly suggest that you insure you package.
7) Upon receipt of your return, we'll promptly process it, and credit your account for the full merchandise amount less any shipping charges and a 10% restocking fee. CrystALaCarte.com customers are encouraged to return products to us via mail. However, should you choose to come to a store to meet a store associate and talk about your purchase, our stores will accept the return. Refunds for credit card or commercial account purchases will be credited to the original credit account number used at the time of purchase. Allow time for the credit to appear in your second billing cycle after the return. Refunds of purchases made by personal or business check or money order will be made by check usually within 14 days after the return.
Most merchandise may be returned for exchange or refund for a period of 8 days from the date when your receive the goods. Merchandise must be returned in new and resalable condition, in original cartons with original packing, and must be accompanied by a completed Return Form.
Note: Returns that are not made as set out above will be sent back or rejected and no refund or credit will be processed.
 
Cancelling an Order
In the event that you need to cancel an order placed online, please call +36-30-921-4561 or email to customerservice@crystalacarte.com immediatelly. If we are unable to stop your order from being shipped, you may return it using the procedures listed above.
 
Damaged or Lost Items
If you receive cartons that are visibly damaged, please note the damage on the carrier's freight bill or receipt. Be sure to obtain a copy. Once received, keep the original carton, all packing materials and parts intact. Please contact our Customer Service Department at +36-30-921-4561 or email to customerservice@crystalacarte.com within 10 calendar days after receiving a damaged shipment, or as soon as you determine that a shipment is lost.
If the cartons are not visibly damaged and still the products are not in tact, please take a picture of the items and send them by email to customerservice@crystalacarte.com. We will review them and the damaged pieces will be REPLACED FREE OF ANY CHARGES.
 
Trademarks
All trademarks, service marks, trade names, logos, graphics ('Marks') indicated on this site are trademarks of Alacartenet Ltd and/or its affiliates, in the United States and other countries. You may not make any use of Alacartenet's Marks without the prior written consent of Alacartenet Ltd.
 
Copyrights
All contents included on this site such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software is property of Alacartenet Ltd or its content supplier and is protected by U.S. and International copyright laws. The compilation of all content on this site is the exclusive property of Alacartenet Ltd and is protected by U.S. and International copyright laws. All software used on this site is the property of Alacartenet Ltd or its software suppliers and is protected by U.S. and International copyright laws.
 
Hyperlinks
This website may contain hyperlinks to web sites operated by parties other than Alacartenet Ltd. Such hyperlinks are provided for your reference only. Alacartenet Ltd has no control over such web sites and cannot be held responsible for their contents. By inclusion of such hyperlinks Alacartenet Ltd does not any way endorse of any material on such web sites or any association with their operators.
 
Force Majeure, Delays
Neither of the parties hereto shall be deemed to be in default of their contractual obligations, insofar as execution of their obligations is delayed, hindered or prevented by an unforeseen accident or a case or force majeure.
For the purposes hereof, only irresistible events or circumstances, which are beyond the control of the parties and are unforeseeable, unavoidable, independent of the will of the parties and cannot be prevented by the latter, despite all reasonably possible efforts, shall be deemed to constitute an unforeseen accident or a case of force majeure.
The party affected by such circumstances must inform the other party to this effect within ten working days of the date upon which he/she/it becomes aware of same.
In such event, both parties hereto shall enter into mutual contact, within a period of one month, failing impossibility to do so as a result of force majeure, in order to examine the impact of such event and to agree upon the conditions in which the performance of the agreement for sale may be continued.
Should the case of force majeure last for a period exceeding three months, these General Terms of Sale may be terminated by the aggrieved party.
It is hereby expressly stipulated that, in addition to those cases of force majeure or unforeseen accidents, the following cases shall be deemed to constitute cases of force majeure or unforeseen accidents:
The blockage of transport facilities or supplies, earthquakes, fires, storms, flooding, lightening damage;
The shutdown in telecommunication networks or difficulties specific to telecommunication networks which do not belong to the customers.
 
Warranty disclaimer and limitation of liability
THIS SITE IS PROVIDED BY ALACARTENET LTD. ON AN "AS IS" AND "AS AVAILABLE" BASIS. ALACARTENET LTD MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL AND PUNITIVE DAMAGES.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ALACARTENET LTD. DISCLAIMS ALL WARRANTIES, EXPRESS AND IMPLIED, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ALACARTENET LTD. WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO, DIRECT, INCIDENTAL, CONSEQUENTIAL AND PUNITIVE DAMAGES.
YOU AGREE TO INDEMNIFY AND HOLD HARMLESS ALACARTENET LTD, ITS OFFICERS, EMPLOYEES, AND AGENTS FOR ANY LOSS, CLAIMS, COST OR EXPENSES (INCLUDING REASONABLE ATTORNEY'S FEES AND EXPENSES) INCURRED BY REASON OF ANY CLAIM MADE BY ANY THIRD PARTY CONCERNING ANY MATTER TO WHICH THE PRECEDING LIMITATION OF LIABILITY MAY APPLY.
 
Changes
Alacartenet reserves the right, at its sole discretion, to change, modify, add or remove any portion of this Agreement in whole or in part at any time. Changes in this Agreement will be effective when notice of such change is posted. Your continued use of this site after any changes tot this Agreement are posted will be considered acceptance of those changes.
Alacartenet Ltd. may terminate, change suspend, or discontinue any aspect of CrystALaCarte.com site, including the availability of any features of the Site, at any time. Alacartenet Ltd may impose limits on certain features and services or restrict your access to parts or all of the site without notice or liability. Alacartenet may terminate authorization, rights and license given above, upon such termination, you shall immediately destroy all materials.

Cased Crystal / Lead Crystal / Wine Glasses / Cocktail Glass / Goblet / Brandy / Iced Beverage / High Ball / Champagne Flute / Old Fashioned / Liquor Glass / Barware / Vases / Bowls / Lamps and candlesticks / Tableware and decanters / Special Pieces / Clear Crystal / Trophies-Awards / Wedding Gift / Wholesale samples / Christmas Gifts / Cameo Glass / Crystal etiquette / Crystal bonbonniére / Wine glass information / Fine Dinning Crystal / Crystal glass decanter types

Get the Free Christmas Gifts Now - $120 Value

Our Christmas crystal collection is ready and awaits you with everything 5-10% off!

Special 25% discount on the Marsala Crystal Glass Christmas Gift Package!

PLUS we'll give you a beautiful hand-cut crystal votive holder as FREE GIFT with every order - $120 Value.

Colored crystal votives for Christmas
Mercy Votive
dark ruby red, amethyst purple, gold amber yellow
Jewel Votive
amethyst purple, gold amber yellow
Neriah Votive
emerald green

And you even get to choose your own gift!

Read more...

Download the CRYSTAL E-BOOK FOR FREE
The True Colors of Crystal E-book

Have you ever wondered why genuine lead crystal is so precious? - Here is the answer...

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